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Return and Refund Policy

At AQida, we want you to love what you wear. If you are not completely satisfied with your purchase, we are here to help with an easy return and exchange process.

1. Conditions for Returns & Exchanges

To be eligible for a return or exchange, please ensure that:

  1. The item was purchased directly from our website (https://aqida.sellbd.shop).
  2. You request the return or exchange within 3 days of receiving your delivery.
  3. The clothing item is unused, unwashed, and unworn.
  4. All original tags, labels, and packaging are completely intact.

2. Valid Reasons for Returns

We will gladly accept returns or exchanges if:

  1. The product delivered is damaged or defective.
  2. The size delivered does not match your ordered size.
  3. The item delivered is completely different from what you ordered (wrong color/wrong design).

Note: For minor color variations due to screen lighting or photography effects, a return may not be automatically approved, but we will do our best to find a solution for you.

3. Return & Exchange Process

  1. Contact Us: As soon as you notice an issue, contact us via our Facebook Page (https://www.facebook.com/AQida) or email us within 3 days. Please provide your Order ID and clear photos of the item/tags.
  2. Verification: Our team will review your request and guide you on how to send the product back.
  3. Product Pickup/Drop-off: * Inside Dhaka: We can often arrange a reverse pickup via our courier service.
  4. Outside Dhaka: You may need to send the item back to our designated address using a local courier service.

4. Shipping Costs for Returns

  1. If the mistake was ours (damaged, wrong item, or wrong size sent), AQida will bear all shipping fees for the return and resending.
  2. If you want to exchange an item because you changed your mind or want a different style/size (despite receiving exactly what you ordered), the customer will be responsible for both the return shipping fee and the new delivery charge.

5. Refunds

  1. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  2. Approved refunds will be processed through your original payment method (bKash, Rocket, Nagad, or Bank Transfer) within 5 to 7 working days.
  3. Please note: Delivery charges are non-refundable.

Contact Us

For any questions regarding your order returns, please reach out to us:

  1. Email: [email protected]
  2. Facebook Page: https://www.facebook.com/AQida